Ans: It means Meter Asset Provider. It is an initiative by the Federal Government of Nigeria to engage third party vendors to close out the metering gap by enabling customers have easy access to meters at a cost, which cost will be refunded over a period of time.

Ans: These are vendors approved by NERC to meter AEDC customers. They are:
– Holley Metering Nig Ltd
– MBH Power Ltd
– Turbo Energy Ltd
– Kayz Consortium Ltd
– Bendoricks International Ltd
– Klartek Nigeria Ltd
– Integrated Resources Ltd
– Protogy Global Serc. Ltd
– Mojec Asset Management Company Ltd
In line with the Order on Deregulation of Meter Prices for the MAP Scheme, the meter prices effective 23rd May 2024

Ans: No. Customers are to purchase the meter at a cost which will be refunded over a period of time

Ans:
Following the Order on Deregulation of Meter Prices for the MAP Scheme, visit to view the meter prices effective 23rd May 2024.

Ans: Yes. Customers will still be categorized according to their respective bands i.e Band A, B, C, D and E

Ans: For new customers, the steps are as follows:
The process for metering is categorized into two i.e new and existing customers.
• Visit www.abujaelectricity.com, click on the ‘GETTING METERED’ tab then click on ‘NEW CUSTOMER’ download the Application for Electricity Supply and Agreement Form (Form 74). This form can also be obtained from any AEDC area office at no cost.
• Completed forms are submitted at the AEDC office where the property is located.
• Site verification is conducted to determine the meter phase type required
• A contract number is generated.
• Payment notification is sent to the customer.
• Payment is made stating the reference code.
• Meter is assigned and installed.

For Existing Customers, the steps are as follows:
• Visit www.abujaelectricity.com
• Click on the ‘Getting Metered’ tab
• Select the ‘MAP’ tab
• Select ‘Existing Customer’.
• Complete and submit the form.
• Site verification is conducted to determine the phase type required
• Payment notification is sent to the customer.
• Payment is made stating the reference number, phone number and contract number.
• Meter installation is executed.

Ans: The MAP must install the meter within 10 days of receiving payment.

Ans: New customers are required to apply for a new connection by downloading the Application for Electricity Supply and Agreement Form (Form 74) from our website: https://www.abujaelectricity.com/downloads/ print, fill it and submit to the serving area office to continue the request process.

Ans: No. Getting metered under MAP will not erase your outstanding debt as all outstanding’s debts will be migrated to your meter and deducted as you vend.

Ans: Customers are encouraged to clear their debt to avoid the migration of their outstanding to their meters.

Ans: No. A tenant cannot relocate the meter as each meter is identified with a particular property.

Ans: An investigation will be carried out to ascertain the root cause of the fault/damage. If the customer is not responsible for the faulty/damaged meter, AEDC will replace the meter within 2 days. However, if the customer is responsible for the fault/damage, the customer will be required to pay the full cost of the meter for its replacement.

Ans: Customers will be contacted by AEDC for meter installation after payment confirmation.

Ans:
Step 1: Register your request via our website by clicking on the ‘Getting Metered Tab’ then follow the steps.
Step 2: A site verification will be carried out on your property.
Step 3: Make payment for your meter once you have received a payment notification via SMS/Email
Step 4: Upon payment confirmation, AEDC will contact you for meter installation.
Step 5: Your property will be metered within 10 days

Ans: No. The cost of installation is inclusive in the full cost of the meter.

Ans: According to the NERC MAP and National Mass Metering Regulations, 2021. Such customer will be disconnected and will not be reconnected until her or she allows for the installation of the prepaid meter.

Ans: Visit AEDC’s Service Point Management/ Debt Office at No. 56 Yaounde Street, Wuse Zone 6, Abuja or contact 09062803418 or send a mail to: debt.spm@abujaelectricity.com or any AEDC Area Office nearest to you.

Ans: They include:
• Customers will have their premises metered within 10 days.
• Elimination of estimated billing.
• Better energy management by customers.
• Customers paying for what they consume.
• Customers being metered at no cost.
• Customer satisfaction.

Ans: You can contact us via:
• Customer Care line: 08039070070
• Social Media: Facebook: @abujaelectricity Instagram: @aedcelectricity
• Email:customercare@abujaelectricity.com
• Website: www.abujaelectricity.com
• WhatsApp: 08152141414, 08152151515