Kenechukwu Ofili serves as the Head of Customer Experience at Abuja Electricity Distribution Plc (AEDC) and brings with him over 20 years of experience in Customer Service. He earned his degree in Physiology from the University of Ibadan and holds a Master’s in Managerial Psychology from the University of Lagos. As a Doctoral Fellow at the Institute of Leadership Manpower and Management Development, he has enhanced his qualifications with certifications in Global Leadership, Human Resources, and Six Sigma, and is currently pursuing studies in Digital Marketing and Business Transformation.

Prior to his role at AEDC, Kenechukwu was in charge of the Contact Centre at 9 Mobile, where he oversaw operations in major locations and focused on delivering outstanding customer experiences. His professional journey includes significant roles in telecoms, banking, and real estate, where he has successfully developed and executed customer service and sales strategies.
Kenechukwu's extensive knowledge and innovative mindset in customer service play a vital role in improving AEDC's customer experience, fostering ongoing enhancements, and ensuring high levels of customer satisfaction. His leadership is pivotal in maintaining a commitment to excellence and achieving measurable outcomes in customer service at AEDC.