SERVICE CENTRE MANAGER (SCM)

This person will be reporting to the Area Manager and will manage a team of electricity sales officers and the technical team who are responsible for performing sales and marketing of electricity. The SCM will also manage allocation of energy and drive collection of energy billed to the customers within their assigned territory.

KEY ROLES / RESPONSIBILITIES

• Plan, direct, coordinate and manage activities of staff in the entire sales area with direction from Area Manager.
• Sets priorities, goals, and timetables for the teams to achieve maximum productivity. Plans ahead for upcoming problems or opportunities and takes appropriate action.
• Coordinate the Commercial activities in the Service Center with particular reference to revenue generation and protection, and customer relationship management.
• Plan, direct, coordinate and manage entire technical fault clearing to minimise disruption to services.
• Coordinate the preparation of schedules for meter reading, billing input and bill distribution
• Monitoring of marketers with the daily performance dashboard.
• Drive marketing team to deliver on set targets.
• Regularly coach and provide feedback to team members to enable them to have confidence in what they do, help them grow and drive to excel.
• Build and utilize working relationships with internal business partners across the organization and external contacts.
• Ensure customer disconnections and reconnections are carried out following AEDC processes.